![]() ![]() It might mend it for a few a little bit but the problem comes back. ![]() I've been having offline issues for a while, and I'm tired of seeing "try a fresh install" as a solution. Since its happening on multiple machines of mine, (would happen on an HP too) and happening on one with the freshest install possible, as well as a slew of other people, I'm going to suggest that the issue is NOT caused by the client side, and is an issue with the Spotify program itself. One is an older MSI with Windows 10 and the other is brand new, fresh out of the box, MSI with a fresh install for the first time of Spotify, not even week old and every time I get the same error as what Bjorn posted as well. I've been having this exact problem, on 2 of my laptops as well. Start Spotify.exe -log-file="%USERPROFILE%\Desktop\Spotify.log" If it exceeds the allowed limit, you can also upload it to Google Drive and share the link to it. Lastly, just post the log file as an attachment to your post.It should open the Spotify app and generate a log file on your desktop. ![]() Now copy/paste what's below and hit the Return/Enter key.This should bring up Command Prompt (app) open that.Īlternatively, you can press the Windows key and r simultaneously, then type cmd and hit the Return/Enter key. Open the Command Prompt by pressing the windows key and typing command.Important: if Spotify is running, make sure you completely close it (considering the nature of this issue it shouldn't be running, but we like to be thorough).To allow us to dig a little deeper, it would help if you share a log file with us. When troubleshooting it often helps to have a look at the log file and see what's going on under the hood. Our developers haven't been able to reproduce this on newer versions, but they'd still like to look into this further. Thanks for reporting this and helping us troubleshoot further. Spotify Desktop App doesn't open without internet. ![]()
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